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FAQs

How can I contact the support?​

You can reach our support via an email at katie_support@duprcoach.com

Which browsers are supported?​

Minimum required web browsers and their versions are listed below.

  • Chrome 56+
  • Firefox 50+
  • Safari 10+

How do I enable cookies in my browser?​

See http://www.wikihow.com/Enable-Cookies-in-Your-Internet-Web-Browser for your version of the browser.

How do I enable javascript in my browser?​

See http://enable-javascript.com for your version of the browser.

I am confused about the what to do after I paid. What should I do?​

Follow the steps in DUPR Coach Process to get started.

I don't understand the terms used. Where can I find the definitions?​

You can find the definitions of the terms used in DUPR Coach in the Definitions.

How do I record an assessment video effectively?​

Recommendations on how you should record your assessment videos:

  • Video Size: 5min or 500MB
  • Resolution: 1080p at 60 fps
  • Orientation: Landscape
  • Placement: Each of the four corners should be visible in the frame and not obstructed by the net at about 5ft off the ground
  • Lighting: Avoid filming with direct sun in the background; if it’s hard to make out players or the ball, it will be difficult to assess
  • Game: The video must be of a doubles pickleball game (no warmups please!)

How can I have my players sign up via My DUPR Coach app and be assigned to me?​

Follow the instructions in the Invite Players guide.

What can I do if one of my players is assigned to a different coach?​

Guide the player to navigate to Menu > Find a Coach, inside the My DUPR Coach app, search for your name, and tap "Get Your DUPR" link. They will then receive a prompt to request a transfer to you, which will be completed once they accept.

How can I switch between the roles?​

Depending on which role you switched to you can find a Switch Role link on the login screen as shown in screenshot below or inside the app.

Help Me Understanding Pickleball Skill Levels in DUPR?​

DUPR range from 2.00 to 8.00, ensuring every player is accurately placed in the right competitive category.

  • 2.00 - 2.99: Beginner to early intermediate, developing basic shot consistency.
  • 3.00 - 3.99: Intermediate players with improving strategy and shot control.
  • 4.00 - 4.99: Advanced players with strong tactical awareness and execution.
  • 5.00 - 8.00: Elite and professional-level players competing in high-level tournaments.
  • Learn More

How Can I find my Latitude and Longitude?​

  1. Navigate to DUPR Coach Map
  2. Enter Zip Code or Address or City into the search box at the top of the page and click Find button
  3. You'll see a red pin appear on the map, you can click anywhere on the map to re-position it.
  4. Once you're happy with the location just click on the pin and copy Latitude and Longitude to the clipboard.

Player FAQs​

For player-specific FAQs, please visit the DUPR Player FAQ page .